Frequently Asked Questions (FAQs)
Orders & Shipping
How long does shipping take?
- Orders placed before 1:00 PM PST ship same day (weekdays).
- Standard: 3-5 business days (USPS/FedEx/UPS)
- Expedited: 2-3 business days
- International: 5-15 business days (varies by destination).
Do you ship internationally?
Yes, but customers are responsible for customs fees and import taxes.
Can I track my order?
Tracking numbers are emailed once shipped. Allow 24 hours for carrier systems to update.
Returns & Exchanges
What’s your return policy?
- Returns accepted within 14 days for unworn items with tags and liners intact.
- Original shipping fees are non-refundable.
How do I return an item?
- Request a return label via our Returns Portal.
- Ship to our designated facility.
Products & Care
What are Sauvage suits made of?
80% nylon, 20% lycra – Italian-sourced for durability.
How should I care for my swimwear?
- Hand wash in cold water, no bleach.
- Lay flat to dry. Avoid chlorine and oils.
Payments & Discounts
What payment methods do you accept?
Visa, Mastercard, Amex, PayPal.
Where do I enter a promo code?
At checkout under “Add Coupon Code” (case-sensitive).
Sizing
Where’s the sizing chart?
Linked under the “Shop” tab. For in-between sizes, we recommend sizing down.
For more details, visit our Help Center.